At UnHookit, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 30-day return policy with the conditions outlined below.
1. Eligibility for Returns
• Items must be returned within 30 days of the purchase date.
• Items must be unused, in their original condition, and in original packaging to qualify for a full refund.
• If the package has been opened, a $15 repackaging fee will be deducted from your refund.
• Returns must include all original components and accessories.
2. Non-Returnable Items
Certain items are non-returnable, including:
• Items that are damaged, used, or missing components not due to our error.
3. Return Process
To initiate a return:
1. Contact us at info@unhookit.com with your order number and reason for return.
2. We will provide you with a Return Authorization Number (RAN) and return instructions.
3. Ship the item back to us using a trackable shipping service (return shipping costs are the responsibility of the customer).
4. Once received and inspected, we will process your refund within [3-5] business days.
4. Refunds
• Refunds will be issued to the original payment method within [3-5] business days after approval.
• The $15 repackaging fee will be deducted if the package was opened.
• Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at info@unhookit.com, and we will arrange for a replacement or full refund.
7. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 Email: info@unhookit.com